Shipping & Delivery Policy

Last updated: 29 July 2026

We're committed to getting South Africa's premier financial education game onto your table as quickly as we can. This page covers where we ship, what it costs, how long it takes, and what happens if something goes wrong on the way.

We'd love to guarantee no delays ever — but couriers, customs and load shedding have their own ideas. What we can promise is that we'll keep you informed and we'll make it right if it goes wrong.

WHERE WE SHIP

We ship throughout South Africa and to selected international destinations.

If your country doesn't appear at checkout, email finmaster@fintr.io with your address and we'll quote you directly. FinMaster is already being played in over ten countries, so there's a good chance we can get one to you.

ORDER PROCESSING

Orders are packed and handed to our courier within 1–2 business days of payment clearing. Business days are Monday to Friday, excluding South African public holidays.

Orders placed over a weekend or on a public holiday are processed on the next business day. During launch periods, Black Friday, and the December rush, processing can take a little longer — we'll flag it on the site when that's the case.

You'll receive a dispatch confirmation email with tracking details the moment your parcel leaves us.

Our thirty (30) day obligation

Under section 46 of ECTA, we must execute your order within thirty (30) days of receiving it, unless we've agreed a different timeframe with you.

If we haven't delivered within thirty (30) days, you may cancel the order on seven (7) days' written notice to us, and we will refund you in full within thirty (30) days of that cancellation. If we can't fill an order at all, we'll tell you and refund you within thirty (30) days.

LOCAL DELIVERY — SOUTH AFRICA

Flat rate of R150, anywhere in South Africa. No zones, no surcharges for outlying areas, no surprises at checkout. One rate, whether you're in Stellenbosch or Musina.

Local orders are delivered by The Courier Guy, with tracking on every parcel.

Estimated delivery: 7–14 business days from when you place your order.

That window covers packing, collection by the courier, and delivery to your door. Orders to major centres often arrive at the earlier end; outlying and regional addresses tend toward the later end. These are estimates provided by our courier partner rather than guarantees.

We deliver to street and business addresses. Our couriers cannot deliver to PO Boxes or Postnet suites unless stated otherwise at checkout.

INTERNATIONAL DELIVERY

Flat rate of R1,000 to all international destinations, shipped via TUNL. Again, one rate — no weight-based calculation and no destination surcharges.

Estimated delivery times, from dispatch:

Estimated delivery: 14 business days or more from when you place your order, depending on your destination.

International shipping is inherently less predictable than domestic. Distance, the destination country's postal and courier networks, and customs processing all affect how long a parcel takes, and we'd rather set an honest floor than quote a tight window we can't hold to.

These estimates exclude time held in customs, which is entirely outside our control and can add days or occasionally weeks.

Import duties, taxes and customs

International orders may attract import duties, VAT or GST, and customs clearance fees in the destination country. These are not included in the price you pay us and are your responsibility as the importer.

These charges are set by your local customs authority under legislation out of our control, and we cannot be held liable for any additional tax or duty fees, nor can we calculate them in advance. If you want certainty on the final landed cost, please check with your local customs authority before ordering.

If a parcel is refused at customs or abandoned and subsequently returned to us, we'll refund the purchase price less our outbound shipping costs and any return charges levied against us.

COLLECTION

Prefer to fetch it yourself and skip the delivery fee? You can.

Collection is available from The LaunchLab, Hammanshand Road, Stellenbosch Central, 7599, by arrangement. Select "Collect in person" at checkout and we'll email you as soon as your order is ready — usually within 1–2 business days rather than the full delivery window.

Please bring your order number and a form of ID. Collection times are Monday to Sunday, 09:00–17:00 SAST, by prior arrangement.

Note that collection is for receiving your order only. If you later want to return a game, it must be sent back to us — we don't collect returns. See our Returns & Refunds Policy.

TRACKING YOUR ORDER

Every order ships with tracking. Your dispatch email contains a tracking number and a link to the courier's tracking page.

Tracking can take up to twenty-four (24) hours to show movement after dispatch. If it still hasn't updated after two (2) business days, email finmaster@fintr.io with your order number and we'll chase it up with the courier on your behalf.

GETTING YOUR ADDRESS RIGHT

Please double-check your delivery address and contact number at checkout. We ship to the address you give us.

If you spot a mistake, email finmaster@fintr.io immediately. If the parcel hasn't yet been collected by the courier, we can usually correct it free of charge. Once it's in the courier network, a redirection may attract a fee, and where a parcel is delivered to an incorrect address you supplied, we cannot be held responsible for the loss.

FAILED DELIVERIES

Our couriers will attempt delivery and, where possible, contact you to arrange a suitable time. If delivery fails after two (2) attempts and the parcel returns to us, we'll contact you to arrange redelivery at an additional charge, or refund the purchase price less the original delivery cost.

DAMAGED, LOST OR MISSING PARCELS

Damaged on arrival. Please inspect your parcel before signing where you can. If the box is visibly damaged, note it on the courier's waybill. Email finmaster@fintr.io within fourteen (14) days of delivery with photos of both the packaging and the game, and we'll replace it or refund you in full at our cost. See our Returns & Refunds Policy.

Marked delivered but not received. Tell us within seven (7) days of the delivery scan and we'll open an investigation with the courier. These usually resolve within 5–10 business days. If the parcel can't be found, we'll send a replacement or refund you.

Lost in transit. If tracking stops moving for more than ten (10) business days domestically or thirty (30) internationally, treat it as lost and email us. We'll claim against the courier and make it right with you — you don't have to wait for their claims process to conclude.

Risk in the goods passes to you on delivery, so until the parcel is in your hands, a loss in transit is ours to sort out.

TRADE, WHOLESALE AND BULK ORDERS

Retailers, schools and corporate buyers: bulk shipping is quoted separately, and free delivery applies on qualifying volumes. Email finmaster@fintr.io or use the stockist application on our site.

CIRCUMSTANCES BEYOND OUR CONTROL

Load shedding, courier strikes, extreme weather, customs backlogs and other events outside our reasonable control can delay delivery. We'll keep you informed and get your order moving as soon as we can, but we cannot accept liability for delays caused by these events.

FREQUENTLY ASKED QUESTIONS

How long does it take to get my game? 7–14 business days within South Africa, and 14 business days or more internationally, counted from when you place your order.

Can I get it faster? If you're in or near Stellenbosch, collect from the LaunchLab — orders are usually ready within 1–2 business days, and there's no delivery fee.

How much is delivery? R150 anywhere in South Africa, R1,000 for international orders. Flat rates, so you know the number before you reach checkout. Collection is free.

Who delivers my order? The Courier Guy locally, TUNL internationally. Both provide tracking.

Do you ship internationally? Yes — we ship to selected destinations worldwide at a flat R1,000 via TUNL. If your country isn't listed at checkout, email finmaster@fintr.io and we'll sort something out.

Will I pay customs or import duties? On international orders, possibly. Those are set by your local customs authority, not by us, and they're your responsibility as the importer. They're separate from the R1,000 shipping fee you pay us.

Do you offer free shipping? Not on single retail orders. Trade orders of five (5) games or more ship free — see the stockist application on our site.

Can I change my shipping address after ordering? Email us immediately. If the parcel hasn't been collected by the courier, we can usually change it at no cost.

Who do I contact about a courier or delivery issue? Email finmaster@fintr.io with your order number. We deal with the courier so you don't have to.

My tracking hasn't updated in days. What now? Give it two (2) business days after dispatch, then email us and we'll chase it.

Can you deliver to a PO Box? Unfortunately not — our couriers need a physical street or business address.

CONTACT

Findamentals (Pty) Ltd t/a Fintr The LaunchLab, Hammanshand Road, Stellenbosch Central, 7599, South Africa Email: finmaster@fintr.io |  Support hours: Monday to Sunday, 09:00–17:00 SAST