Business Information

Last updated: 29 July 2026

Who we are, where we are, and how to reach us. This page is published in terms of section 43 of the Electronic Communications and Transactions Act 25 of 2002, which sets out the information a South African online store must make available to its customers.

Who we are

Registered name	Findamentals (Pty) Ltd
Trading name	Fintr
Brand	FinMaster
Legal status	Private company — (Pty) Ltd
Company registration number	2021/749952/07
VAT registration number	4370322689
Country of incorporation	South Africa
Directors / owners	Elijah Djan, Danei Rall
Website	https://finmaster.co.za

 

Where we are

Physical and registered address The LaunchLab Hammanshand Road Stellenbosch Central, 7599 Western Cape, South Africa

Postal address As above

Address for service of legal documents (required by ECTA s 43(1)(g)) The LaunchLab, Hammanshand Road, Stellenbosch Central, 7599, South Africa

How to reach us

Email	finmaster@fintr.io
Phone / WhatsApp	+27 74 245 3038
Support hours	Monday to Sunday, 09:00–17:00 SAST
Typical response time	Within 36 hours
Contact form	https://finmaster.co.za/pages/contact

 

Social: Instagram · Facebook · TikTok · YouTube

What we sell

FinMaster is South Africa's premier financial education board game — a competitive money-themed game for 2 to 6 players, ages 13 and up, playing in about 45 to 60 minutes. We sell direct from finmaster.co.za and through retail partners including Exclusive Books, Takealot, and a growing network of local game stores.

Payment

Prices are displayed in South African Rand and include VAT at 15%, as required for consumer-facing prices by section 65 of the Value-Added Tax Act 89 of 1991. The full price, including delivery, is shown before you confirm payment.

We accept Visa and Mastercard debit and credit cards, instant EFT, Apple Pay and Google Pay, processed securely by Paystack. Card details are handled by PCI-DSS compliant payment providers and are never stored on our systems.

Delivery

We ship throughout South Africa via The Courier Guy at a flat R150, and internationally via TUNL at a flat R1,000. Collection from the LaunchLab in Stellenbosch is also available. Full details are in our Shipping & Delivery Policy.

Returns and refunds

You have a 14-day change-of-mind window and a 6-month right to return defective goods. Full details are in our Returns & Refunds Policy.

Personal information

Information Officer: Danei Rall Email: finmaster@fintr.io

We process personal information in terms of POPIA. See our Privacy Policy and Cookie Policy.

Complaints

Email finmaster@fintr.io with "Complaint" in the subject line. We'll acknowledge within 36 hours and give you a written outcome within 10 business days.

If we can't resolve it, you may approach the following at no cost to you:

Consumer Goods and Services Ombud Share-call 0860 000 272 | Tel 011 781 2607 | WhatsApp 081 335 3005 info@cgso.org.za | 292 Surrey Avenue, Ferndale, Randburg | cgso.org.za

National Consumer Commission 012 065 1940 | enquiries@thencc.org.za | complaints via eservice.thencc.org.za Block C, SABS Campus, 1 Dr Lategan Road, Groenkloof, Pretoria | thencc.org.za

Information Regulator (South Africa) — for personal information complaints 010 023 5200 | Toll-free 0800 017 160 | enquiries@inforegulator.org.za JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 | inforegulator.org.za

Access to information

Our manual in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA) is available on request from finmaster@fintr.io.

Our policies

•      Terms and Conditions

•      Returns & Refunds Policy

•      Shipping & Delivery Policy

•      Privacy Policy

•      Cookie Policy